Privacy Policy

RapidShield Restoration ("RapidShield," "we," "our," or "us") operates as a restoration contractor referral and dispatch service. We connect homeowners with independent, licensed restoration professionals in their local area. This Privacy Policy explains how we collect, use, disclose, and protect information you provide when using our website at rapidshieldrestoration.com and any of its city-specific pages.

By submitting a form on our website, you agree to the practices described in this Privacy Policy.

We collect information you voluntarily provide when submitting a referral request form on our website. This information includes:

• Full name
• Phone number
• Email address
• Type of property damage (selected from a dropdown)
• Brief description of the damage (optional)
• The market/city associated with your request (collected automatically via a hidden form field)

We do not collect payment information, government identification numbers, or sensitive financial data.

We may also automatically collect certain technical information when you visit our website, including your IP address, browser type, pages visited, and the date and time of your visit. This information is collected through standard web analytics tools and is used to improve our website.

We use the information you submit for the following purposes:

• To match you with a vetted, licensed restoration contractor in your area
• To facilitate communication between you and the matched contractor
• To respond to your inquiries
• To improve our website and referral service
• To comply with legal obligations

We do not use your information to send unsolicited marketing emails or text messages unless you have separately opted in to such communications.

When you submit a referral request form, your information is transmitted to our contractor referral processing system operated through Make.com, a third-party automation platform. Make.com processes your submission and routes it to the appropriate vetted contractor in your market.

Your information may be shared with:

• The vetted local restoration contractor matched to your request, for the purpose of contacting you about your restoration needs
• Make.com, our form processing and automation provider
• Google Analytics or similar analytics providers, in anonymized or aggregated form
• Law enforcement or government agencies, if required by law

We do not sell your personal information to third parties. We do not share your information with advertisers or marketing companies.

When we match you with a restoration contractor, that contractor becomes an independent data controller for your information. Their use of your information is governed by their own privacy policies and business practices. RapidShield is not responsible for the privacy practices of independent contractors in our network.

We retain form submission data for a reasonable period necessary to facilitate the referral process and maintain business records. If you would like your information deleted, please contact us at the address below.

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. You can control cookie settings through your browser settings. Disabling cookies may affect certain website functionality.

Depending on your state of residence, you may have certain rights regarding your personal information, including:

• The right to know what personal information we have collected about you
• The right to request deletion of your personal information
• The right to opt out of the sale of your personal information (note: we do not sell personal information)

To exercise any of these rights, please contact us using the information below.

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or destruction. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: